Proof of delivery has come a long way from reams of paper that customers had to sign and companies had to process manually at the end of each day—assuming the papers hadn’t gone missing. Electronic proof of delivery (ePOD) has changed the game by eliminating physical paperwork and digitizing it within the company’s transport visibility software, usually via a handy mobile app. This shift makes it easier for drivers to complete each delivery, faster for head office to process payments, and simpler for customers to make a claim if a parcel is incorrect or damaged.
Read more on ePOD here: What is electronic proof of delivery (ePOD)?
Even with these innovations, customers still expect a smooth and convenient experience when receiving an order. Therefore, retailers and logistics companies must continue finding ways to enhance service at the point of delivery. Given that the global last-mile delivery market is projected to grow at 8.8% annually between 2023 and 2030 from US $132.71 billion, logistics service providers that focus on customer satisfaction will likely gain a competitive edge.
With that in mind, let’s explore some of the most relevant proof of delivery trends shaping the landscape from the second half of 2025 onward.
1. Out-of-Home delivery options
Out-of-home (OOH) delivery options, including parcel lockers and pick-up points in existing retail spaces, continue to grow in popularity. In 2024, the number of automated parcel machines (APMs) across Europe rose by 29%, while the number of pick-up/drop-off points (PUDOs) increased by 6%. These options offer a more convenient experience for customers by allowing them to collect parcels at a time and place that suits them. At the same time, logistics providers reduce mileage by consolidating drop-off locations.
From a proof of delivery standpoint, everything must be done digitally, as drivers no longer collect signatures at OOH points. As a result, logistics providers need to rely on specialist ePOD software that ensures only the intended recipient can collect the parcel.
2. Blockchain technology for secure delivery
When deliveries involve high-value or potentially dangerous goods, having an indisputable record of who received the parcel becomes crucial. Blockchain technology provides this security because it creates an immutable ledger that prevents tampering with delivery records.
In addition, smart contracts—another form of blockchain technology—can automate processes such as triggering payments once pre-determined conditions, like delivery confirmation, are met. Logistics companies should explore this potential further in 2025.
3. The shift to autonomous vehicles
Delivery by drones and autonomous vehicles (AVs) represents the ultimate contactless experience. While AV deliveries are still not widespread, major logistics companies have begun investing in this direction.
As AV adoption increases, these vehicles will need to provide GPS coordinates and photographic proof of delivery to confirm successful hand-offs to customers.
4. Contactless deliveries continue
During the pandemic, contactless deliveries quickly became the norm as companies worked to reduce the spread of COVID. Although such caution is no longer mandatory, many customers and drivers still prefer minimal contact—for hygiene, speed, and convenience.
From a proof of delivery perspective, technology has made significant progress. Initially, drivers provided contactless proof by photographing the delivered item at its destination. However, this method didn’t always guarantee that the customer actually received the parcel.
To improve accuracy, solutions now include QR codes, voice or facial recognition, and one-time passwords (OTPs), used either alongside or instead of photographs. These tools deliver greater security.
That said, challenges remain. For example, Amazon uses OTPs for high-value items, but some customers have reportedly shared their OTPs with drivers to receive multiple parcels—only to discover the high-value item missing later. Since they had shared the OTP, Amazon considered the delivery confirmed. This example highlights the ongoing need for secure, foolproof contactless solutions.
5. Generative AI for improving POD
Generative AI is transforming all stages of the delivery process—from route optimization to forecasting demand. At the proof of delivery stage, it can help ensure contactless deliveries are documented clearly.
Often, drivers are in a rush, and the resulting delivery photos may be blurry or poorly lit. Generative AI can analyze these images, enhance them automatically, or notify the driver to retake them if needed. This proactive approach reduces the risk of disputes over parcel condition or delivery location.
Looking ahead, generative AI may also be used to personalize delivery-related communications based on a customer’s past interactions with the brand. This level of customization creates a more engaging experience and helps foster long-term loyalty.
Electronic proof of delivery systems remains vitally important
As we reach the midpoint of 2025, it’s clear that delivery innovation is evolving faster than ever. While not all technologies may see widespread adoption immediately, one thing is certain: customer expectations for safe, reliable, and convenient deliveries continue to rise.
Electronic proof of delivery plays a key role in meeting those expectations and building long-term trust. As you plan for the second half of the year and beyond, consider how these emerging trends can be integrated into your operations and where investing in the right tools can help you deliver a more seamless, customer-focused experience.