{"id":28909,"date":"2025-08-08T15:25:12","date_gmt":"2025-08-08T13:25:12","guid":{"rendered":"https:\/\/blog.ptvlogistics.com\/?p=28909"},"modified":"2025-09-16T16:06:25","modified_gmt":"2025-09-16T14:06:25","slug":"what-to-look-for-in-a-last-mile-delivery-app","status":"publish","type":"post","link":"https:\/\/blog.ptvlogistics.com\/en\/transport-logistics\/what-to-look-for-in-a-last-mile-delivery-app\/","title":{"rendered":"What to Look for in a Last Mile Delivery App"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<span data-contrast=\"auto\">Last mile costs make up a huge proportion of the overall cost of delivery operations. In <\/span><a href=\"https:\/\/walton.uark.edu\/initiatives\/supply-chain-research\/working_paper-reducing_the_cost_of_last_mile_delivery.php\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">some cases, up to 53%.<\/span><\/a><span data-contrast=\"auto\"> So it\u2019s understandable that companies want to find savings wherever they can. Because of the complex nature of <a href=\"https:\/\/www.ptvlogistics.com\/en-us\/solutions\/last-mile-delivery\">last mile delivery,<\/a> one of the quickest ways to reduce costs is to increase efficiency.\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">A <a href=\"https:\/\/www.ptvlogistics.com\/en-us\/products\/ptv-axylog\" target=\"_blank\" rel=\"noopener\">last mile delivery app<\/a> supports planning and helps consolidate delivery operations in one place &#8211; from <a href=\"https:\/\/www.ptvlogistics.com\/en-us\/products\/ptv-optiflow\" target=\"_blank\" rel=\"noopener\">route optimization<\/a> to navigation to centralized documentation &#8211; enabling everyone to work more efficiently. Small time savings add up to big cost savings.\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">But, with so many options available, how do you know which one to choose? Here, we\u2019re going to outline the key features to consider when choosing a last mile delivery app and show you the benefits and potential ROI you should see.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_empty_space height=&#8221;50px&#8221;][vc_empty_space height=&#8221;50px&#8221;][vc_empty_space height=&#8221;50px&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Discover how ID Logistics cuts route planning time by 50%<\/h2>\n<p>A real-life story of the transformation of route planning at one of Europe&#8217;s largest logistics companies.[\/vc_column_text][vc_btn title=&#8221;Download case study&#8221; style=&#8221;outline-custom&#8221; outline_custom_color=&#8221;#E4032E&#8221; outline_custom_hover_background=&#8221;#00A466&#8243; outline_custom_hover_text=&#8221;#000000&#8243; shape=&#8221;square&#8221; css=&#8221;&#8221; link=&#8221;url:https%3A%2F%2Fexplore.ptvlogistics.com%2Fen%2Fdownload%2Fcase-study%2Fid-logistics%3Futm_source%3Dwebsite%26utm_medium%3Dblog%26utm_campaign%3Dgroup_lmd_C004%26utm_content%3Dlast-mile-delivery-app|target:_blank&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;29143&#8243; img_size=&#8221;medium&#8221; onclick=&#8221;custom_link&#8221; img_link_target=&#8221;_blank&#8221; css=&#8221;&#8221; link=&#8221;https:\/\/explore.ptvlogistics.com\/en\/download\/case-study\/id-logistics?utm_source=website&amp;utm_medium=blog&amp;utm_campaign=group_lmd_C004&amp;utm_content=last-mile-delivery-app&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 aria-level=\"2\"><strong>Key features to look for in a last mile delivery app\u00a0<\/strong><\/h2>\n<p><span data-contrast=\"auto\">For the most impact, your last mile delivery app should help everyone, from transport planners to drivers, do their jobs more efficiently. As a result, look for these features:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\n<ul>\n<li style=\"list-style-type: none;\"><strong>Dynamic route planning and optimization<\/strong>. Most routes will be planned and optimized before trucks depart. However, disruptions and delays can happen on the route that means the original plan goes out the window. A good last mile delivery app should not only support initial route design but also allow planners to make updates on the go and push them directly to drivers with little disruption.<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\"><strong>Bulk route assignment<\/strong>. For large fleets, planners need to quickly share each route to the assigned driver. Good software will enable them to automate this process instead of manually uploading each route. It&#8217;s also not uncommon for changes to happen that mean routes need to be reassigned: last minute orders, failed deliveries, customer returns etc. Again, automating this process saves time.<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\"><strong>Navigation with GPS tracking. <\/strong>The quickest way for drivers to complete their routes is if they don\u2019t have to think about how they\u2019re going to each destination. Accessing updated maps and real-time traffic information through a mobile app ensures they\u2019re always on the quickest, and most appropriate route for their vehicle size. And if they need to refuel, it can identify the most convenient stop with the least impact on timings.<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\"><strong>Real-time communication. <\/strong>This should be available for internal stakeholders, so that drivers and dispatch can quickly communicate changes to routes or unexpected disruptions. It should also be available for customers. Good last mile delivery apps will share real-time updates and accurate ETAs so that they can track the progress of their delivery.<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\"><strong>Electronic proof of delivery (ePOD). <\/strong>Rather than asking drivers to manage physical paperwork, which can easily be lost and is prone to errors, a mobile app with integrated <a href=\"https:\/\/blog.ptvlogistics.com\/en\/transport-logistics\/what-is-electronic-proof-of-delivery-epod\/\">ePOD <\/a>ensures all the correct documentation is collected and centralized. This not only speeds up the delivery process, but also any potential customer claims as information is immediately accessible.<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\"><strong>Integration capabilities. <\/strong>A last mile tool is only efficient if it connects with your other management systems. They must be able to talk to each other if processes can be automated and made quicker.<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\"><strong>Performance analytics<\/strong>. To make the greatest savings, you need to identify problem areas. And for that, you need data. Many last mile apps help you to collect and analyze delivery data so that you can optimize operations in future.<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\"><strong>Offline data storage<\/strong>. Drivers aren\u2019t always going to have phone signal or internet connection, particularly in rural areas, but this shouldn\u2019t prevent them doing their job. As a result, you should look for software that enables maps, documentation and other features a driver might need to be available offline.<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\"><strong>Ease of use<\/strong>. You don\u2019t want your driver to be distracted while they\u2019re behind the wheel, so a mobile app needs to be easy to use. Some features to look out for include the ability to refresh the route on screen with just a tap, or voice-to-text that enables quick, hands-free communication.<\/li>\n<\/ul>\n<blockquote><p><strong>Did you know?<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><strong>PTV Navigator<\/strong> helps drivers stay on the fastest, safest route, even offline, hence making it a smart companion for last mile delivery operations.<\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/www.ptvlogistics.com\/en\/products\/ptv-navigator?utm_source=Website&amp;utm_medium=Blog&amp;utm_campaign=Last+mile+delivery+app+blog+didyouknow\" target=\"_blank\" rel=\"noopener\"><strong>Find out more here&gt;&gt;<\/strong><\/a><\/p><\/blockquote>\n<h3 aria-level=\"2\"><strong>What are the benefits of last mile delivery apps?<\/strong><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">As we\u2019ve highlighted, a good last mile delivery app can increase efficiency which results in cost savings, operational improvements, a better customer experience and a safer and more secure delivery process.\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<strong>From an operational perspective, it can:\u00a0<\/strong><\/p>\n<ul>\n<li>Support better planning and quicker dispatch of deliveries.<\/li>\n<li>Help centralize documentation making it easier to chase payments or resolve claims.<\/li>\n<li>Increase capacity by enabling drivers to make more deliveries in the same amount of time.<\/li>\n<li>Scale quickly to support bigger fleets and more complex routes.<\/li>\n<li>Meet <a href=\"https:\/\/www.ptvlogistics.com\/en\/solutions\/green-logistics\" target=\"_blank\" rel=\"noopener\">sustainability goals<\/a> by reducing carbon emissions.<\/li>\n<\/ul>\n<p><strong>From a cost-saving perspective, a last mile delivery app can:<\/strong><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<ul>\n<li>Support route optimization to reduce fuel costs and minimize vehicle wear and tear.<\/li>\n<li>Minimize disruptions by enabling quick and automated rerouting.<\/li>\n<li>Reduce the number of failed deliveries by improving communication with customers.<\/li>\n<li>Lower the number of overtime hours or drivers by reducing delays overall.<\/li>\n<li>Reduce admin costs by automating processes including documentation collection.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;28920&#8243; img_size=&#8221;500&#215;500&#8243; css=&#8221;&#8221;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<strong><span style=\"font-size: 1rem;\" data-contrast=\"auto\">They increase security and safety:<\/span><span style=\"font-size: 1rem;\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/strong><\/p>\n<ul>\n<li><span style=\"font-size: 1rem;\" data-contrast=\"auto\">GPS shows where any vehicle is at any given time, preventing theft or alerting to dangerous routes.<\/span><\/li>\n<li><span style=\"font-size: 1rem;\" data-contrast=\"auto\">Performance analytics can help identify driver fatigue and support better planning for driver welfare.<\/span><\/li>\n<li><span style=\"font-size: 1rem;\" data-contrast=\"auto\">ePOD provides evidence of delivery that can be used in any customer claims.<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<strong>Last mile apps also improve the customer experience by:\u00a0<\/strong><\/p>\n<ul>\n<li>Enabling more on-time deliveries.<\/li>\n<li>Improving communications so customers can plan around delays.<\/li>\n<li>Making post-delivery processes, such as returns or complaints, easier<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;28927&#8243; img_size=&#8221;500&#215;500&#8243; css=&#8221;&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<blockquote>\n<h2 aria-level=\"2\"><strong>Achieve an ROI of up to 20%\u00a0<\/strong><\/h2>\n<\/blockquote>\n<p><span data-contrast=\"auto\">Whilst integrating a last mile delivery app into your current transport management system requires an initial investment, the return on that investment can be high. Software that includes dynamic route optimization, can save you up to 20% on your overall delivery costs.\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">In addition, the efficiencies it brings and the customer service improvements it offers can contribute to increased revenue over time. Greater efficiency means you can do more with less, and a better customer experience will encourage long-term loyalty, leading to increased sales.\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">It also supports employee satisfaction which, at a time of severe driver shortages, is crucial in keeping staff morale high and recruitment costs low.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">To explore how PTV Logistics\u2019 last mile delivery solutions can streamline your operations and cut costs, reach out to our team today.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span>[\/vc_column_text][vc_text_separator title=&#8221;LAST MILE DELIVERY INSIDER&#8221; color=&#8221;juicy_pink&#8221; css=&#8221;&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_empty_space][vc_column_text css=&#8221;&#8221;]Mastering last-mile delivery isn\u2019t easy. That\u2019s why we\u2019ve compiled expert strategies and practical insights to help you reduce costs and improve efficiency. Learn how to optimize your last-mile operations and put these tactics to work.[\/vc_column_text][vc_btn title=&#8221;Access insider tips&#8221; style=&#8221;outline-custom&#8221; outline_custom_color=&#8221;#FF4249&#8243; outline_custom_hover_background=&#8221;#FF4249&#8243; shape=&#8221;round&#8221; size=&#8221;lg&#8221; css=&#8221;&#8221; link=&#8221;url:https%3A%2F%2Fexplore.ptvlogistics.com%2Fen%2Fdownload%2Fwhitepaper%2Freducing-costs-in-last-mile-delivery%3Futm_source%3DBlog%26utm_medium%3Dcta%2Bbanner%26utm_campaign%3Dgroup_lmd_C004|target:_blank&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;29385&#8243; alignment=&#8221;center&#8221; onclick=&#8221;custom_link&#8221; img_link_target=&#8221;_blank&#8221; css=&#8221;&#8221; link=&#8221;https:\/\/explore.ptvlogistics.com\/en\/download\/whitepaper\/reducing-costs-in-last-mile-delivery?utm_source=Blog&amp;utm_medium=cta+banner&amp;utm_campaign=group_lmd_C004&#8243;][\/vc_column][\/vc_row][vc_row][vc_column][vc_text_separator title=&#8221;&#8221; color=&#8221;juicy_pink&#8221; css=&#8221;&#8221;][vc_cta h2=&#8221;&#8221; shape=&#8221;square&#8221; style=&#8221;flat&#8221; color=&#8221;black&#8221; add_button=&#8221;bottom&#8221; btn_title=&#8221;Learn More&#8221; btn_style=&#8221;flat&#8221; btn_shape=&#8221;square&#8221; btn_color=&#8221;white&#8221; css=&#8221;&#8221; btn_link=&#8221;url:https%3A%2F%2Fwww.ptvlogistics.com%2Fen%2Fcontact%3Futm_source%3DWebsite%26utm_medium%3DBlog%26utm_campaign%3DLast%2Bmile%2Bdelivery%2Bapp%2Bblog%2Bwebsite%2Blast%2Bbanner|target:_blank&#8221;]<\/p>\n<h2><strong>Ready to Upgrade Your Last Mile Delivery?<\/strong><\/h2>\n<p>Discover the features that drive efficiency, reduce costs, and improve customer satisfaction, starting with the right app.[\/vc_cta][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h2 style=\"text-align: left;\">Related Products<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/3&#8243;][vc_cta h2=&#8221;PTV OptiFlow&#8221; shape=&#8221;square&#8221; style=&#8221;custom&#8221; add_button=&#8221;bottom&#8221; btn_title=&#8221;Learn more&#8221; css=&#8221;&#8221; el_class=&#8221;product-teaser&#8221; btn_link=&#8221;url:https%3A%2F%2Fwww.ptvlogistics.com%2Fen%2Fproducts%2Fptv-optiflow|target:_blank&#8221;]Automated cloud-based route optimization software that unlocks the full potential of vehicle fleets.[\/vc_cta][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_cta h2=&#8221;PTV Navigator&#8221; shape=&#8221;square&#8221; style=&#8221;custom&#8221; add_button=&#8221;bottom&#8221; btn_title=&#8221;Learn more&#8221; el_class=&#8221;product-teaser&#8221; btn_link=&#8221;url:https%3A%2F%2Fwww.myptv.com%2Fen%2Fproducts%2Fptv-navigator|target:_blank&#8221;]<span class=\"ui-provider cky ckz c d e f g h i j k l m n o p q r s t cla clb w x y z ab ac ae af ag ah ai aj ak\" dir=\"ltr\">Truck navigation with up-to-date maps and traffic data.<\/span>[\/vc_cta][vc_cta h2=&#8221;PTV Axylog&#8221; shape=&#8221;square&#8221; style=&#8221;custom&#8221; add_button=&#8221;bottom&#8221; btn_title=&#8221;Learn more&#8221; el_class=&#8221;product-teaser&#8221; btn_link=&#8221;url:https%3A%2F%2Fwww.myptv.com%2Fen%2Flogistics-software%2Fptv-axylog|target:_blank&#8221;]<span class=\"ui-provider cky ckz c d e f g h i j k l m n o p q r s t cla clb w x y z ab ac ae af ag ah ai aj ak\" dir=\"ltr\">Cloud platform to track and manage transports in real-time: transport visibility<\/span>[\/vc_cta][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_cta h2=&#8221;PTV Developer&#8221; shape=&#8221;square&#8221; style=&#8221;custom&#8221; add_button=&#8221;bottom&#8221; btn_title=&#8221;Learn more&#8221; el_class=&#8221;product-teaser&#8221; btn_link=&#8221;url:https%3A%2F%2Fdeveloper.myptv.com%2Fen|target:_blank&#8221;]<span class=\"ui-provider cky ckz c d e f g h i j k l m n o p q r s t cla clb w x y z ab ac ae af ag ah ai aj ak\" dir=\"ltr\">Scalable developer APIs for integrated route optimization, map visualization, geocoding, routing and more.<\/span>[\/vc_cta][vc_cta h2=&#8221;PTV EV Truck Route Planner&#8221; shape=&#8221;square&#8221; style=&#8221;custom&#8221; add_button=&#8221;bottom&#8221; btn_title=&#8221;Learn more&#8221; css=&#8221;&#8221; el_class=&#8221;product-teaser&#8221; btn_link=&#8221;url:https%3A%2F%2Fwww.ptvlogistics.com%2Fen%2Fproducts%2Fptv-ev-truck-route-planner|target:_blank&#8221;]Realistic route and charge planning for electric trucks, based on 400+ vehicle profiles and real-world driving conditions.[\/vc_cta][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p class=\"card-text\">Find out which features matter most when choosing a last mile delivery app and how they impact cost, efficiency, and ROI. [&#8230;]<\/p>\n<p class=\"m-0\"><a class=\"btn btn-outline-secondary btn-read-more\" href=\"https:\/\/blog.ptvlogistics.com\/en\/transport-logistics\/what-to-look-for-in-a-last-mile-delivery-app\/\">Read More<\/a><\/p>\n","protected":false},"author":117,"featured_media":28970,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-28909","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-transport-logistics"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to Choose the Best Last Mile Delivery App for ROI | PTV Logistics Blog<\/title>\n<meta name=\"description\" content=\"Learn the key features to look for in a last mile delivery app and discover the ROI it can deliver for your logistics operations.\" \/>\n<meta name=\"robots\" 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