{"id":34384,"date":"2026-10-05T14:44:46","date_gmt":"2026-10-05T12:44:46","guid":{"rendered":"https:\/\/blog.ptvlogistics.com\/?p=34384"},"modified":"2026-10-13T15:53:19","modified_gmt":"2026-10-13T13:53:19","slug":"why-deliveries-fail-on-the-first-attempt-and-how-to-fix-them","status":"publish","type":"post","link":"https:\/\/blog.ptvlogistics.com\/en\/transport-logistics\/why-deliveries-fail-on-the-first-attempt-and-how-to-fix-them\/","title":{"rendered":"Why deliveries fail on the first attempt and how to fix them"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<span data-contrast=\"auto\">Four causes sit behind the failed first deliveries that planning can prevent: a bad address, a customer who cannot be there at the right moment, a time window the route plan cannot meet, and no fallback when the doorstep handoff fails.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Last mile delivery accounts for 41% of total logistics supply chain costs, according to the <\/span><a href=\"https:\/\/www.capgemini.com\/insights\/expert-perspectives\/navigating-the-complex-web-of-last-mile-deliveries\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">Capgemini Research Institute (2019)<\/span><\/a><span data-contrast=\"auto\">. A repeat attempt adds cost to the part of the chain that already costs the most.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">A failed attempt adds rerouting labor, extra fuel, vehicle wear, depot return handling and customer service contacts. Across thousands of daily stops, those repeat attempts add up to a real drain on last mile profitability. A failed delivery also puts customer loyalty at risk, and the retailer or carrier brand carries that risk.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">The sections below take each cause in turn: what goes wrong, what to change, and where to act.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><span class=\"TextRun SCXW223284949 BCX8\" lang=\"DE-DE\" xml:lang=\"DE-DE\" data-contrast=\"auto\"><span class=\"NormalTextRun SpellingErrorV2Themed SCXW223284949 BCX8\" data-ccp-parastyle=\"heading 2\">What<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW223284949 BCX8\" data-ccp-parastyle=\"heading 2\">causes<\/span><span class=\"NormalTextRun SCXW223284949 BCX8\" data-ccp-parastyle=\"heading 2\"> a <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW223284949 BCX8\" data-ccp-parastyle=\"heading 2\">failed<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW223284949 BCX8\" data-ccp-parastyle=\"heading 2\">first<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW223284949 BCX8\" data-ccp-parastyle=\"heading 2\">delivery<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW223284949 BCX8\" data-ccp-parastyle=\"heading 2\">attempt<\/span><span class=\"NormalTextRun SCXW223284949 BCX8\" data-ccp-parastyle=\"heading 2\">, and <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW223284949 BCX8\" data-ccp-parastyle=\"heading 2\">how<\/span><span class=\"NormalTextRun SCXW223284949 BCX8\" data-ccp-parastyle=\"heading 2\"> do <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW223284949 BCX8\" data-ccp-parastyle=\"heading 2\">you<\/span><span class=\"NormalTextRun SCXW223284949 BCX8\" data-ccp-parastyle=\"heading 2\"> fix <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW223284949 BCX8\" data-ccp-parastyle=\"heading 2\">each<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW223284949 BCX8\" data-ccp-parastyle=\"heading 2\">cause<\/span><span class=\"NormalTextRun SCXW223284949 BCX8\" data-ccp-parastyle=\"heading 2\">?<\/span><\/span><span class=\"EOP Selected SCXW223284949 BCX8\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:299,&quot;335559739&quot;:299}\">\u00a0<\/span><\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3><b><span data-contrast=\"none\">1. Inaccurate address information<\/span><\/b><\/h3>\n<p><span data-contrast=\"auto\">A wrong or incomplete address sends the driver to a drop point that doesn&#8217;t exist, or to the wrong one. A typo at checkout, a missing house number or a rural address without precise coordinates costs the driver time and can mean a missed delivery window.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"7\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">The fix:<\/span><\/b><span data-contrast=\"auto\"> Catch address problems at order entry, before the route plan is built. Geocode each address and use the match score to flag the ones that need a second look.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"7\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Where to act: <\/span><\/b><span data-contrast=\"auto\">Look for an address service that connects to your checkout or order system through an API. A good one reads an address that is incomplete or slightly wrong, returns it in a consistent format with coordinates, and shows how closely the result matches what was entered, so your system can decide whether to accept it or ask the customer to check. The <\/span><a href=\"https:\/\/developer.myptv.com\/en\" target=\"_blank\" rel=\"noopener\"><b><span data-contrast=\"none\">PTV Developer Geocoding &amp; Places API<\/span><\/b><\/a><span data-contrast=\"auto\"> is one example that works this way.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><b><span data-contrast=\"none\">2. Customer unavailability<\/span><\/b><\/h2>\n<p><span data-contrast=\"auto\">When customers do not know when the driver will arrive, they are often out when the driver does. A live ETA (estimated time of arrival) lets them be there. Broad, static delivery day notifications and wide delivery windows leave customers guessing. If a consumer steps out for 15 minutes and misses the driver, the attempt is wasted.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"8\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">The fix:<\/span><\/b><span data-contrast=\"auto\"> Move from static scheduling to live tracking and automated notifications. Live ETA updates as the driver progresses give the customer the visibility to be present for the handoff.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"8\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Where to act:<\/span><\/b><span data-contrast=\"auto\"> A transport control tower gives planners live visibility across a fleet and its subcontractors.<\/span> <a href=\"https:\/\/www.ptvlogistics.com\/en-us\/products\/ptv-axylog\" target=\"_blank\" rel=\"noopener\"><b><span data-contrast=\"none\">PTV Axylog<\/span><\/b><\/a> <span data-contrast=\"auto\">tracks vehicle positions by GPS, recalculates ETAs as each stop is completed, and alerts planners when a stop is at risk. Recipients can receive automatic email or SMS updates and a live tracking link that shows the expected arrival time.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><b><span data-contrast=\"none\">3. Narrow delivery schedules<\/span><\/b><\/h2>\n<p><span data-contrast=\"auto\">Even when customers provide exact windows, deliveries often fall behind schedule. If a route plan fails to account for speed limits, unloading delays, traffic congestion, or urban access restrictions, drivers arrive after the requested window has closed.<\/span><span data-ccp-props=\"{&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">When a driver arrives two hours late to a business with a strict receiving schedule, or after a consumer has left for work, a missed delivery is inevitable.<\/span><span data-ccp-props=\"{&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">The fix:<\/span><\/b><span data-contrast=\"auto\"> Plan with software that treats time windows as constraints and calculates travel times from traffic patterns, service times and vehicle restrictions.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Where to act:<\/span><\/b><span data-contrast=\"auto\"> Route optimization engines weigh customer time windows against driving conditions and driver rules. <\/span><a href=\"https:\/\/www.ptvlogistics.com\/en-us\/products\/ptv-optiflow\" target=\"_blank\" rel=\"noopener\"><b><span data-contrast=\"none\">PTV OptiFlow<\/span><\/b><\/a><span data-contrast=\"auto\"> plans with time windows for each customer, vehicle capacities, and driver limits such as maximum driving time and breaks. It uses time dependent traffic models, so the plan is built to be executable.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><b><span data-contrast=\"none\">4. A lack of alternative drop-off options<\/span><\/b><\/h2>\n<p><span data-contrast=\"auto\">When a delivery fails at the doorstep and there is no alternative collection point nearby, the parcel goes back to the depot and a redelivery cycle starts, or a return to sender. A pick up and drop off (PUDO) point or parcel locker gives it somewhere else to go.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Relying only on doorstep handoffs means one failed attempt sends the parcel back.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\u25cf\" data-font=\"\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u25cf&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">The fix:<\/span><\/b><span data-contrast=\"auto\"> Build PUDO and out of home (OOH) delivery options into your distribution network. Lockers, local retail hubs and service points give customers a fallback and reduce the number of parcels that return to the depot.<\/span><span data-ccp-props=\"{&quot;134233118&quot;:false,&quot;335559685&quot;:720,&quot;335559738&quot;:240,&quot;335559739&quot;:0,&quot;335559991&quot;:360}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\u25cf\" data-font=\"\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u25cf&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Where to act:<\/span><\/b><span data-contrast=\"auto\"> Once those points are part of your network, plan them into your routes from the start. PTV OptiFlow supports <\/span><a href=\"https:\/\/www.ptvlogistics.com\/en-us\/products\/ptv-optiflow\/use-case\/integrate-deliveries-and-pickups\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">deliveries and pickups on the same route<\/span><\/a><span data-contrast=\"auto\">, so vehicles can collect and continue without returning to the depot.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 aria-level=\"2\"><span data-contrast=\"auto\">Why first-attempt failures compound last-mile costs<\/span><span data-ccp-props=\"{&quot;134245418&quot;:false,&quot;134245529&quot;:false,&quot;335559738&quot;:360,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">Every failed attempt pays for the same stop twice, and the second visit uses vehicle capacity and driver time that a new shipment could have used.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\"> When a delivery fails:\u00a0<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<ol>\n<li><b><span data-contrast=\"auto\">Stem miles and fuel burn double:<\/span><\/b><span data-contrast=\"auto\"> The vehicle must travel back to the customer location on a subsequent day, consuming additional fuel and driver hours.<\/span><span data-ccp-props=\"{&quot;134233118&quot;:false,&quot;335559685&quot;:720,&quot;335559738&quot;:240,&quot;335559739&quot;:0,&quot;335559991&quot;:360}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Depot handling costs multiply:<\/span><\/b><span data-contrast=\"auto\"> Depots must unload, re-scan, store, and then prepare failed parcels again for re-delivery.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559685&quot;:720,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559991&quot;:360}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Capacity shrinks:<\/span><\/b><span data-contrast=\"auto\"> Every failed parcel occupying space in a delivery truck during a second attempt displaces a new, revenue-generating shipment.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;335559685&quot;:720,&quot;335559738&quot;:0,&quot;335559739&quot;:240,&quot;335559991&quot;:360}\">\u00a0<\/span><\/li>\n<\/ol>\n<p><span data-contrast=\"auto\">Addressing first-attempt delivery failures is not just about reducing re-orders &#8211; it is critical for protecting overall operating margins and preserving customer lifetime value.<\/span><span data-ccp-props=\"{&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><span data-contrast=\"auto\">To measure and track your fleet&#8217;s performance against industry norms, explore our companion benchmarks guide: First-Attempt Delivery Success: <a href=\"https:\/\/blog.ptvlogistics.com\/en\/transport-logistics\/first-attempt-delivery-success-benchmarks-kpis-to-track\/\" target=\"_blank\" rel=\"noopener\">Benchmarks &amp; KPIs to Track<\/a>.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><b><span data-contrast=\"auto\">How do you decide which cause to fix first?<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:299,&quot;335559739&quot;:299}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">Fix first the cause that costs you the most failed stops and let your own data show which one it is. Group your failed first attempts by reason over a few weeks, for example bad address, customer absent, arrived late and no access, and see which group is largest. Your own exception data will answer this more reliably than any industry average.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Once you know, work through the causes in the order they appear in the delivery process: the address at order entry, time windows and fallback points at the planning stage, and live ETAs on the delivery day.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">A successful first delivery is largely decided before the driver leaves the depot. The address, the plan and the fallback are all set earlier, and each one is cheaper to fix there than at the door.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Failed first attempts are one driver of last mile cost. For a wider look at reducing it, read our whitepaper, <\/span><a href=\"https:\/\/explore.ptvlogistics.com\/en\/download\/whitepaper\/reducing-costs-in-last-mile-delivery\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">Reducing costs in last mile delivery<\/span><\/a><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_cta h2=&#8221;&#8221; shape=&#8221;square&#8221; style=&#8221;flat&#8221; color=&#8221;black&#8221; add_button=&#8221;bottom&#8221; btn_title=&#8221;Learn More&#8221; btn_style=&#8221;flat&#8221; btn_shape=&#8221;square&#8221; btn_color=&#8221;white&#8221; css=&#8221;&#8221; btn_link=&#8221;url:https%3A%2F%2Fwww.ptvlogistics.com%2Fen-us%2Fproducts%2Fptv-optiflow|target:_blank&#8221;]<\/p>\n<h2 aria-level=\"2\"><span data-contrast=\"auto\">Plan routes your drivers can actually follow<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:360,&quot;335559739&quot;:120}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">The best route on paper is the one that still works at the door, and that depends on how it was planned.<\/span><span data-ccp-props=\"{&quot;335559685&quot;:0,&quot;335559731&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span>[\/vc_cta][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h2 style=\"text-align: left;\">Related Products<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/3&#8243;][vc_cta h2=&#8221;PTV OptiFlow&#8221; shape=&#8221;square&#8221; style=&#8221;custom&#8221; add_button=&#8221;bottom&#8221; btn_title=&#8221;Learn more&#8221; css=&#8221;&#8221; el_class=&#8221;product-teaser&#8221; btn_link=&#8221;url:https%3A%2F%2Fwww.ptvlogistics.com%2Fen-us%2Fproducts%2Fptv-optiflow|target:_blank&#8221;]Automated cloud-based route optimization software that unlocks the full potential of vehicle fleets.[\/vc_cta][vc_cta h2=&#8221;PTV Mira&#8221; shape=&#8221;square&#8221; style=&#8221;custom&#8221; add_button=&#8221;bottom&#8221; btn_title=&#8221;Learn more&#8221; css=&#8221;&#8221; el_class=&#8221;product-teaser&#8221; btn_link=&#8221;url:https%3A%2F%2Fwww.ptvlogistics.com%2Fen-us%2Fproducts%2Fptv-mira|target:_blank&#8221;]The AI logistics expert that turns every question into optimized action.[\/vc_cta][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_cta h2=&#8221;PTV Axylog&#8221; shape=&#8221;square&#8221; style=&#8221;custom&#8221; add_button=&#8221;bottom&#8221; btn_title=&#8221;Learn more&#8221; el_class=&#8221;product-teaser&#8221; btn_link=&#8221;url:https%3A%2F%2Fwww.myptv.com%2Fen%2Flogistics-software%2Fptv-axylog|target:_blank&#8221;]<span class=\"ui-provider cky ckz c d e f g h i j k l m n o p q r s t cla clb w x y z ab ac ae af ag ah ai aj ak\" dir=\"ltr\">Cloud platform to track and manage transports in real-time: transport visibility<\/span>[\/vc_cta][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_cta h2=&#8221;PTV Developer&#8221; shape=&#8221;square&#8221; style=&#8221;custom&#8221; add_button=&#8221;bottom&#8221; btn_title=&#8221;Learn more&#8221; el_class=&#8221;product-teaser&#8221; btn_link=&#8221;url:https%3A%2F%2Fdeveloper.myptv.com%2Fen|target:_blank&#8221;]<span class=\"ui-provider cky ckz c d e f g h i j k l m n o p q r s t cla clb w x y z ab ac ae af ag ah ai aj ak\" dir=\"ltr\">Scalable developer APIs for integrated route optimization, map visualization, geocoding, routing and more.<\/span>[\/vc_cta][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p class=\"card-text\">Last mile makes up 41% of total logistics costs, and a failed first attempt means paying for the same delivery twice. Here are the four planning gaps behind most misses and how to close them before your drivers leave the depot. [&#8230;]<\/p>\n<p class=\"m-0\"><a class=\"btn btn-outline-secondary btn-read-more\" href=\"https:\/\/blog.ptvlogistics.com\/en\/transport-logistics\/why-deliveries-fail-on-the-first-attempt-and-how-to-fix-them\/\">Read More<\/a><\/p>\n","protected":false},"author":117,"featured_media":34395,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[8313,8318,3],"tags":[],"class_list":["post-34384","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cep","category-route-optimization","category-transport-logistics"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Failed First Delivery Attempt: 4 Causes and Fixes | PTV Logistics Blog<\/title>\n<meta name=\"description\" content=\"A failed first delivery attempt has four preventable causes: bad addresses, absent customers, missed time windows and no fallback. 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