{"id":1443,"date":"2019-09-29T15:23:06","date_gmt":"2019-09-29T13:23:06","guid":{"rendered":"https:\/\/blog.ptvgroup.com\/?p=1443"},"modified":"2020-10-05T16:26:50","modified_gmt":"2020-10-05T14:26:50","slug":"professionnalisez-votre-service-client-pendant-les-soldes","status":"publish","type":"post","link":"https:\/\/blog.ptvlogistics.com\/fr\/transport-et-logistique\/professionnalisez-votre-service-client-pendant-les-soldes\/","title":{"rendered":"Professionnalisez votre service client pendant les soldes"},"content":{"rendered":"

[vc_row][vc_column][vc_column_text]Apr\u00e8s\u00a0<\/span>huit semaines de mobilisation des \u00ab gilets jaunes \u00bb<\/span>, les<\/span>\u00a0soldes d\u2019hiver repr\u00e9sentent un moment strat\u00e9gique pour les\u00a0<\/span>e-<\/span>commer\u00e7ants<\/span>.<\/span>\u00a0<\/span><\/p>\n

Elles d\u00e9butent avec leur<\/span>\u00a0<\/span>lot de fr\u00e9n\u00e9sie<\/span>,\u00a0<\/span>d\u2019agitation,\u00a0<\/span>de carnets de commandes et\u00a0<\/span>surtout d\u2019impr\u00e9vus \u00e0 g\u00e9rer envers et contre tout.\u00a0<\/span>Le moindre contre-temps<\/span>\u00a0<\/span>est susceptible de<\/span>\u00a0contrarier votre\u00a0<\/span>programme de livraison\u00a0<\/span>pourtant\u00a0<\/span>soigneusement planifi\u00e9.\u00a0<\/span>Dans un contexte o\u00f9 l<\/span>es attentes<\/span>\u00a0et\u00a0<\/span>exigences de vo<\/span>s clients sont \u00e0 leur apog\u00e9e,\u00a0<\/span>la moindre frustration<\/span>\u00a0<\/span>ou<\/span>\u00a0<\/span>insatisfaction\u00a0<\/span>peut tourner<\/span>\u00a0\u00e0 l\u2019incident diplomatique<\/span>.<\/span>\u00a0<\/span><\/p>\n

\u00c0 cette \u00e9poque de l’ann\u00e9e, il est plus que jamais crucial de\u00a0<\/span>r\u00e9pondre efficacement \u00e0 l\u2019attente de vos clients<\/span>.\u00a0<\/span>U<\/span>n vrai d\u00e9fi<\/span>\u202f?<\/span>\u00a0<\/span>C\u2019est certain<\/span>. Impossible<\/span>\u00a0<\/span>\u00e0 relever\u00a0<\/span>? Absolument pas<\/span>\u00a0<\/span>!<\/span>\u00a0<\/span><\/p>\n

Durant<\/span>\u00a0les\u00a0<\/span>pics d\u2019activit\u00e9 comme les p\u00e9riodes de soldes<\/span>,\u00a0<\/span>un<\/span>\u00a0<\/span>logiciel d’optimisation de\u00a0<\/span>tourn\u00e9es<\/span>\u00a0<\/span>vous\u00a0<\/span>aide<\/span>\u00a0non seulement \u00e0 g\u00e9rer la situation\u00a0<\/span>de fa\u00e7on pragmatique<\/span>, mais\u00a0<\/span>aussi<\/span>\u00a0\u00e0\u00a0<\/span>professionnaliser votre<\/span>\u00a0service\u00a0<\/span>client\u00e8le<\/span>\u00a0<\/span>\u00e0 plusieurs \u00e9gards<\/span>\u00a0<\/span>:<\/span>\u00a0<\/span><\/p>\n

Livrer en\u00a0temps\u00a0et en heure\u00a0<\/strong><\/p>\n

Rie<\/span>n n’est plus frustrant pour\u00a0<\/span>un client press\u00e9<\/span>\u00a0que les retards\u00a0<\/span>de<\/span>\u00a0<\/span>livraisons.<\/span>\u00a0<\/span>Prenant en compte\u00a0<\/span>l\u2019historique des informations <\/span>trafic<\/span>,\u00a0<\/span>un<\/span>\u00a0logiciel\u00a0<\/span>professionnel<\/span>\u00a0vous permet de faire des calcul<\/span>s exacts et de livrer \u00e0 l’heure pr\u00e9vue.<\/span>\u00a0<\/span><\/p>\n

Envoyer des\u00a0notifications\u00a0<\/strong><\/p>\n

Si des conditions m\u00e9t\u00e9orologiques d\u00e9favorables interf\u00e8rent avec le\u00a0<\/span>planning<\/span>,\u00a0<\/span>vous avez la possibilit\u00e9 d\u2019<\/span>envoyer des\u00a0<\/span>notifications<\/span>\u00a0directement \u00e0 vos clients pour les\u00a0<\/span>pr\u00e9venir<\/span>\u00a0et\u00a0<\/span>leur envoyer<\/span>\u00a0<\/span>en temps r\u00e9el\u00a0<\/span>l\u2019<\/span>heure\u00a0<\/span>estim\u00e9e\u00a0<\/span>d’arriv\u00e9e<\/span>\u00a0actualis\u00e9e<\/span>\u00a0(au choix soit par\u00a0<\/span>SMS\u00a0<\/span>soit par Email<\/span>).<\/span>\u00a0<\/span><\/p>\n

Livrer \u00e0 un moment appropri\u00e9<\/span><\/b>\u00a0<\/span><\/p>\n

C\u2019est une chose de livrer vos clients \u00e0 temps mais c\u2019en est<\/span>\u00a0une autre\u00a0<\/span>de<\/span>\u00a0les\u00a0<\/span>livrer \u00e0\u00a0<\/span>leur convenance<\/span>. M\u00eame si\u00a0<\/span>pr\u00e9f\u00e9rences sp\u00e9cifiques de vos\u00a0<\/span>clients<\/span>\u00a0<\/span>v<\/span>iennent \u00e0 v<\/span>arie<\/span>nt<\/span>\u00a0tout au long de la semaine,\u00a0<\/span>un<\/span>\u00a0logiciel d’optimisation de\u00a0<\/span>tourn\u00e9es<\/span>\u00a0<\/span>est capable de\u00a0<\/span>les int\u00e9grer<\/span>.<\/span>\u00a0<\/span><\/p>\n

Am\u00e9liorer l’ETA<\/span><\/b>\u00a0(Heure estim\u00e9e d\u2019arriv\u00e9e)<\/span><\/b><\/p>\n

Les clients\u00a0<\/span>refusent<\/span>\u00a0<\/span>de<\/span>\u00a0mobiliser 4h de leur temps pour une livraison<\/span>.\u00a0<\/span>Parce qu\u2019il prend<\/span>\u00a0en compte d<\/span>es\u00a0<\/span>param\u00e8tres<\/span>\u00a0<\/span>tels<\/span>\u00a0<\/span>que l’info\u00a0<\/span>trafic en temps r\u00e9el, les blocages routiers, les heures de conduite, les\u00a0<\/span>limitations<\/span>\u00a0de vitesse et de stationnement,\u00a0<\/span>un tel logiciel<\/span>\u00a0permet de r\u00e9duire\u00a0<\/span>de fa\u00e7on significative\u00a0<\/span>les\u00a0<\/span>fen\u00eatres de livraison.<\/span>\u00a0<\/span><\/p>\n

\u00a0<\/span>Garder le<\/span><\/b>\u00a0contr\u00f4le<\/span><\/b>\u00a0<\/span><\/b>\u00a0<\/span><\/p>\n

\u00a0<\/span>Cet outil<\/span>\u00a0<\/span>vous\u00a0<\/span>conf\u00e8re<\/span>\u00a0une vue d’ensemble\u00a0<\/span>de votre activit\u00e9\u00a0<\/span>et<\/span>\u00a0<\/span>vous<\/span>\u00a0permettra de<\/span>\u00a0<\/span>l<\/span>ib\u00e9rer du temps pour l<\/span>es t\u00e2ches plus\u00a0<\/span>strat\u00e9giques<\/span>.\u00a0<\/span>M<\/span>a\u00eetriser vos transports<\/span>, m\u00eame\u00a0<\/span>durant les p\u00e9riodes les plus\u00a0<\/span>intenses<\/span>, tel est l\u2019enjeu.<\/span>\u00a0<\/span><\/p>\n

En bref,\u00a0<\/span>\u00a0<\/span><\/p>\n