{"id":3782,"date":"2020-02-14T12:00:28","date_gmt":"2020-02-14T11:00:28","guid":{"rendered":"https:\/\/blog.ptvgroup.com\/?p=3782"},"modified":"2020-10-05T15:57:34","modified_gmt":"2020-10-05T13:57:34","slug":"planification-ditineraires-pour-les-societes-de-service-a-domicile","status":"publish","type":"post","link":"https:\/\/blog.ptvlogistics.com\/fr\/gestion-de-la-force-terrain\/planification-ditineraires-pour-les-societes-de-service-a-domicile\/","title":{"rendered":"Comment les entreprises de services \u00e0 domicile peuvent tirer profit de l\u2019optimisation des itin\u00e9raires ?"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text]Une application nous indique si le livreur de pizzas est d\u00e9j\u00e0 \u00e0 proximit\u00e9, nous pouvons dire au transporteur quand et o\u00f9 nous voulons recevoir un colis et nous pouvons voir en ligne et en temps r\u00e9el l\u2019heure d\u2019arriv\u00e9e du prochain train. Mais lorsqu\u2019il s\u2019agit de rendez-vous avec des artisans et des techniciens, nous n\u2019avons souvent pas d\u2019autre choix que de prendre un jour de cong\u00e9 et de l\u2019attendre \u00e0 la maison. Dans le pire des cas, l\u2019employ\u00e9 n\u2019arrive qu\u2019\u00e0 la fin du cr\u00e9neau horaire indiqu\u00e9, jette un coup d\u2019\u0153il \u00e0 la machine \u00e0 laver en panne et doit fixer un nouveau rendez-vous parce qu\u2019il n\u2019a pas la bonne pi\u00e8ce de rechange avec lui.<\/p>\n<p>Nous en avons eu assez de ce manque de qualit\u00e9 dans le secteur des services (techniciens, aide \u00e0 domicile, service apr\u00e8s-vente\u2026), et avons donc cr\u00e9\u00e9 la start-up allemande <a href=\"https:\/\/www.appointrix.de\/\">Appointrix<\/a> en 2019. L\u2019id\u00e9e\u00a0: nous aidons nos clients \u00e0 offrir de meilleurs services \u00e0 leurs clients. Nous avons tout d\u2019abord examin\u00e9 pourquoi les services sur site sont souvent si d\u00e9cevants.<\/p>\n<p>Les probl\u00e8mes commencent d\u00e9j\u00e0 dans le centre d\u2019appel ou avec le formulaire de demande sur le site web. Les questions pos\u00e9es ne sont ni assez nombreuses ni les bonnes. Le service client\u00e8le ne peut donc pas \u00e9valuer correctement les actions qui doivent \u00eatre r\u00e9alis\u00e9es sur place, le temps que l\u2019employ\u00e9 devra y consacrer ni le mat\u00e9riel n\u00e9cessaire. De plus, les itin\u00e9raires destin\u00e9s aux employ\u00e9s sur le terrain sont encore tr\u00e8s souvent cr\u00e9\u00e9s manuellement \u00e0 l\u2019aide de calendriers muraux ou de post-it et les employ\u00e9s passent donc trop de temps sur la route plut\u00f4t que chez le client. Le troisi\u00e8me probl\u00e8me que nous avons identifi\u00e9 est un manque de transparence sur l\u2019\u00e9tat actuel du service.<\/p>\n<h2>La solution\u00a0: am\u00e9liorer la planification des itin\u00e9raires et la communication<\/h2>\n<p>Nos logiciels rel\u00e8vent ces trois d\u00e9fis \u00e0 la fois. Ils proposent une solution qui couvre l\u2019ensemble du processus de service, du coup de t\u00e9l\u00e9phone au centre d\u2019appel \u00e0 la r\u00e9paration de la machine \u00e0 laver en panne.<\/p>\n<p>En tant que start-up, nous devons absolument fixer les bonnes priorit\u00e9s. C\u2019est pourquoi nous avons d\u00e9cid\u00e9 tr\u00e8s t\u00f4t de nous appuyer sur des partenaires ainsi que sur leur technologie \u00e9prouv\u00e9e et avanc\u00e9e dans le domaine de l\u2019optimisation et de la planification des itin\u00e9raires. Nous avons choisi les <a href=\"https:\/\/www.ptvgroup.com\/fr\/solutions\/produits\/ptv-xserver\/\">composants xServer de PTV Group<\/a> et int\u00e9gr\u00e9 les API de g\u00e9ocodage et de planification des itin\u00e9raires \u00e0 nos logiciels. Ils calculent automatiquement et de mani\u00e8re tr\u00e8s rapide les itin\u00e9raires optimis\u00e9s pour les collaborateurs, en veillant \u00e0 ce que les clients re\u00e7oivent un rendez-vous pr\u00e9cis et que les techniciens soient \u00e0 l\u2019heure.<\/p>\n<p>L\u2019utilisation des composants de PTV pr\u00e9sente deux avantages pour nous\u00a0: D\u2019une part, nous b\u00e9n\u00e9ficions de la bonne r\u00e9putation de PTV lors des entretiens commerciaux avec les clients potentiels et d\u2019autre part, nous \u00e9vitons les frais de d\u00e9veloppement. Nous pouvons ainsi consacrer nos ressources au d\u00e9veloppement de concepts innovants qui am\u00e9liorent l\u2019interaction avec les clients et en particulier la communication. La transparence est notre principal objectif afin que la longue et inutile attente du technicien soit enfin r\u00e9volue dans le monde entier. En tant que start-up, nous sommes bien entendu ambitieux et voulons devenir le premier fournisseur de propositions de rendez-vous optimis\u00e9es sur le plan logistique, en partie gr\u00e2ce aux algorithmes intelligents de PTV.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_cta h2=&#8221;&#8221; shape=&#8221;square&#8221; style=&#8221;flat&#8221; color=&#8221;black&#8221; add_button=&#8221;bottom&#8221; btn_title=&#8221;T\u00e9l\u00e9chargez&#8221; btn_style=&#8221;flat&#8221; btn_shape=&#8221;square&#8221; btn_color=&#8221;white&#8221; btn_link=&#8221;url:https%3A%2F%2Fwww.ptvgroup.com%2Ffr%2Flivre-blanc%2Foptimisation-de-tournees%2F||target:%20_blank|&#8221;]<\/p>\n<h2>Optimisez la planification de vos tourn\u00e9es<\/h2>\n<p>Les solutions de planification de tourn\u00e9es peuvent s&#8217;adapter \u00e0 tous les secteurs d&#8217;activit\u00e9.<\/p>\n<p>Pour en savoir plus sur les diff\u00e9rents cas d&#8217;application, vous pouvez t\u00e9l\u00e9charger notre livre blanc.[\/vc_cta][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p class=\"card-text\">Attendre un technicien peut \u00eatre tr\u00e8s frustrant. La start-up Appointrix utilise un logiciel de planification et d\u2019optimisation de tourn\u00e9es en vue de rendre les services plus conviviaux [&#8230;]<\/p>\n<p class=\"m-0\"><a class=\"btn btn-outline-secondary btn-read-more\" href=\"https:\/\/blog.ptvlogistics.com\/fr\/gestion-de-la-force-terrain\/planification-ditineraires-pour-les-societes-de-service-a-domicile\/\">Lire plus<\/a><\/p>\n","protected":false},"author":51,"featured_media":3732,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[736,737],"tags":[],"class_list":["post-3782","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-gestion-de-la-force-terrain","category-optimisation-et-planification-des-itineraires"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pourquoi les services \u00e0 domicile sont souvent si d\u00e9cevants ? 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