How do you account for the service time that can vary from job to job? The route planning system, OptiFlow, consistently proves its value in the delivery and installation of products.
For the delivery of a table, the technician just has to screw the legs in place. Assembling a bed or hanging a roller blind requires a bit more effort. And for someone connecting a washing machine, it means linking it to the water inlets and outlets, installing a pull switch, and taking the old machine away.
The time needed for these tasks can vary from one address to another: is the washing machine located in a utility room or in the attic? Is it a terraced house or an apartment on the third floor without an elevator? Sometimes, it’s only during the job that additional tasks emerge, like replacing a broken washing machine tap. If a job takes longer than anticipated, it directly affects the rest of the schedule.
Modern Algorithms at Leen Bakker:
Leen Bakker is a discount retailer in the Dutch and Belgian home furnishing and decoration sector. They are using OptiFlow to efficiently manage its ‘Last Smile’ team of delivery personnel. The team consists of a hundred delivery personnel who use forty vehicles to deliver and assemble furniture throughout the Netherlands and Belgium. “Our planners were often bogged down with administrative tasks. Thanks to OptiFlow, they can now focus more on planning,” says Operational Director Bob de Nijs.
OptiFlow distinguishes itself from other systems with how its modern algorithms generate plans. “We are convinced that with OptiFlow, we achieve more efficiency than with other systems,” explains De Nijs.
More Satisfied Customers at Dynalogic:
Dynalogic also greatly benefits from OptiFlow. This home delivery specialist installs coffee machines and TVs, assembles furniture, connects washing machines, and repairs devices like smartphones. “Our focus is on ‘customer intimacy’ and quick turnaround times. This way, we prevent customers with broken equipment from getting even more frustrated by long waiting periods,” states Philip Bleijlevens, in charge of strategy and innovation at Dynalogic.
OptiFlow not only generates a more efficient but also a more realistic plan than before. As a result, the on-time performance of the delivery team improves. “This leads to more satisfied customers and a higher success rate on the first delivery attempt. Even the drivers notice that the route planning is better than before.”
The best cloud-based route optimization algorithms.
- High-performance algorithms. Recognized as the best algorithms by our customers.
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- Route optimization use cases: distribution, e-commerce, home deliveries, courier, express, and parcels.
- Industries: retail, e-commerce, transport, and logistics.