An advanced route planning system like OptiFlow is essential for creating an efficient and, above all, realistic route plan based on hundreds of orders.
Choosing one’s own delivery moment, receiving a prior notification, and providing specific instructions for the deliverer: home delivery revolves around excellent service. A customer who receives their order in good condition at the agreed-upon time is more likely to reorder.
Excellent service is especially crucial when customers prefer to personally receive their orders. Some items, for instance, a new TV or a meal box with fresh ingredients, they’d rather not have left with neighbors or under a carport. In some cases, such as when delivering alcohol or valuable documents, a personal handover involving an identity check is even mandatory.
Additional Challenges for Planners
Aiming for excellent service presents planners with added challenges, especially when accompanied by an increasing number of orders.
Efficient and Realistic Route Planning
A state-of-the-art route planning system like OptiFlow significantly lightens planners’ workloads. Advanced algorithms allow efficient routes to be crafted from hundreds or even thousands of orders.
Accounting for varying traffic congestion, which can change every quarter hour, results in highly realistic scheduling. This minimizes deviations from the predicted and communicated delivery times.
Cost Savings at HelloFresh
HelloFresh has deliberately chosen OptiFlow. The company’s Benelux division has seen a rising number of customers and meal boxes for years. Concurrently, those customers can choose from an ever-expanding range of delivery times. Their existing planning software couldn’t handle the growing volume and complexity.
A proof-of-concept demonstrated that with OptiFlow, HelloFresh could achieve a substantially better route plan and save considerably on transport costs. Now, HelloFresh spends less time and drives fewer miles, leading directly to reduced CO2 emissions. Read success story
Reduced Stress and Fewer Mistakes
Utilizing OptiFlow also boosts driver satisfaction. Avoiding traffic congestion as much as possible makes for more reliable planning than before, leading to less stress, fewer mistakes, and reduced damages. The result? Happier drivers who approach customers in a better mood, contributing to excellent service.
Happier Customers through More Realistic Routes
Dynalogic too benefits from OptiFlow’s intelligent algorithms. This home delivery specialist installs items such as coffee machines, furniture, and fridges in homes and delivers products requiring ID checks like alcohol and passports.
Seeking to enhance customer satisfaction, Dynalogic looked for a planning system that generates more realistic routes using traffic data. Their goal has been overwhelmingly achieved. Philip Bleijlevens, responsible for strategy and innovation, noticed the feedback from deliverers: “With comments like ‘the new routes are better,’ deliverers shared their opinions right away. We observed that the on-time performance had improved.” Read success story
Greater Success at the First Delivery Attempt
Improved on-time performance is vital for Dynalogic. A more accurate planning not only ensures more realistic routes and happier customers but also increases the success rate of the first delivery attempt. Bleijlevens mentioned, “We do everything to deliver products at the first attempt. After all, you can’t leave a washing machine with the neighbors or at a parcel drop-off point.”
The best cloud-based route optimization algorithms.
- High-performance algorithms. Recognized as the best algorithms by our customers.
- >15% cost savings. Unlock your hidden savings potential. Guaranteed.
- 6x faster planning
- Optimize easily 10k orders in a single plan
- Route optimization use cases: distribution, e-commerce, home deliveries, courier, express, and parcels.
- Industries: retail, e-commerce, transport, and logistics.